Reference

How gold365 Protects Your Personal Data

At gold365, we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep your session secure.

Account Data ProtectedUPI & Paytm Transactions SecuredYour Right to Access or DeleteIndia-Focused Data HandlingNo Data Sold to Third Parties

Explore the Lobby Read FAQ

What This Policy Covers and Where It Applies

gold365 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to every gold365 account opened where local law permits. When you register, deposit using UPI, Paytm or PhonePe, or browse our lobby, we log the data needed to complete those actions and keep your account active. We store your name, contact details,

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device identifiers, and transaction references — nothing beyond what the account workflow requires. Data is held on servers with encryption at rest and in transit. We do not sell, rent or trade your personal information to marketing companies. Sharing with third parties is limited to payment
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processors such as UPI rails, identity verification partners, and fraud-prevention services, each bound by their own data agreements. Eligibility to hold an account depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold on your gold365 account, our privacy support team is reachable through the channels…

DATA PRACTICES AT GOLD365

Six Ways We Keep Your Account Data Safe

Every control listed here is active on your account from the moment you open it. These are not aspirational statements — they describe the actual systems running behind your profile, wallet and…

End-to-End Encryption

All data moving between your device and our servers — including UPI deposit calls, login tokens and game session data — travels over TLS 1.3. Stored records are encrypted using AES-256 so they are unreadable without the correct decryption key.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which lobby pages load slowly. You can review and withdraw cookie consent from the Privacy Preferences panel inside your account settings at any time.

Account Security Controls

Two-step login verification is available for every gold365 account. When a new device or IP attempts to sign in, we send a one-time code to your registered mobile number before granting access, reducing unauthorised entry risk significantly.

Data Retention Schedule

We retain transaction records — including Paytm and PhonePe references — for the period required under applicable financial regulations. Account profile data is deleted within 30 days of a verified closure request, except where a legal hold applies.

Third-Party Data Limits

Payment processors who handle UPI rails, Paytm gateway calls and PhonePe settlements receive only the minimum data needed to settle the transaction. They are contractually barred from using that data for their own marketing or profiling purposes.

How to Request Changes

Log into your account, go to Account Settings and select Privacy and Data. From there you can download a copy of your stored data, raise a correction request, or submit a deletion request. Our team reviews each submission individually — no automated rejections.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how gold365 handles personal data, cookies and account records. If your question is not covered here, use the live chat or email route listed in the contact section above.

We collect your name, email address, mobile number, date of birth and a government-issued identity document for verification. Once your account is active, we also log deposit and withdrawal records, device identifiers and session timestamps to protect your wallet.

We share data only with payment processors such as UPI rails, Paytm and PhonePe gateways, identity verification partners, and fraud-detection services. Each partner is bound by a data-processing agreement. We do not sell or rent your information to advertisers or marketing companies.

Go to Account Settings, select Privacy and Data, then choose Download My Data. You will receive a structured file covering your profile fields, transaction history and session logs within 5 working days of making the request.

Yes. Submit a deletion request via Account Settings or by emailing our privacy team. We will remove your profile data within 30 days. Transaction records tied to regulatory retention requirements are kept for the legally mandated period before deletion.

Payment references are encrypted at rest using AES-256 and transmitted via TLS 1.3. We store only the transaction reference and amount — not your full bank account details or UPI PIN, which never pass through our servers at any point.

You can review which cookies are active and withdraw consent for analytics or preference cookies at any time from the Privacy Preferences panel in account settings. Removing essential session cookies will log you out, but all other cookie types are optional.

Profile data is deleted within 30 days of a verified closure request. Financial transaction records are retained for the period required under applicable Indian financial regulations. After that mandatory window closes, all remaining data is permanently purged from our systems.

How gold365 Protects Your Personal Data

How to Contact Us About Your Data

Six Ways We Keep Your Account Data Safe

End-to-End Encryption

Cookie Transparency

Account Security Controls

Data Retention Schedule

Third-Party Data Limits

How to Request Changes

Your Privacy Questions, Answered Directly

01 What personal data does gold365 collect when I open an account?

02 Does gold365 share my data with anyone outside the platform?

03 How can I access or download the data gold365 holds on me?

04 Can I ask gold365 to delete my personal data?

05 How does gold365 protect my UPI and Paytm transaction details?

06 What are my rights regarding cookies on gold365?

07 How long does gold365 keep my account data after I close my account?

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